WRAPTORHelp & Docs

Digital Vehicle Inspections — graded walkarounds that protect every hand-off

Who it's for

  • Installers running the walkaround on the shop tablet at drop-off/pickup.
  • Front desk running the same inspection from the job screen when the tablet isn't in play.
  • Owners who want a signed, photographic, graded record of vehicle condition before film ever touches the car — and the same record again at pickup.

Where it fits

Check-in (drop-off) and check-out (pickup) — the two moments a vehicle changes hands. See workflow-map.

Overview

A digital vehicle inspection (DVI) is a condition report: a photo/video walkaround, a graded checklist, damage notes, and the customer's on-screen signature. Signed reports are immutable, their photos and clips can't be deleted, and the whole thing shows on the customer's Track page — plus a downloadable PDF. Disputes about "that scratch was already there" end before they start.

Screens & navigation

  • Installer tablet — /work/<token> → Condition Report card → Check-in / Check-out walkaround.
  • Dashboard — job detail panel → Inspection tab: past reports, PDF downloads, and Start check-in / check-out inspection buttons that run the same flow right there.
  • Customer view — the job's Track page shows each submitted inspection (photos, clips, checklist, signature) and a PDF link once signed.
  • Template editor — Settings → Workflow → Inspection Checklist.
  • Jobs that used the older photo-only inspection tool keep a read-only Photos (legacy) tab.

Capabilities

  • 9-slot walkaround grid — front, rear, both sides, roof, hood, trunk, two close-ups. Each slot takes a photo or a short video clip (MP4, MOV, or WebM, up to 100MB — think a slow pan over existing damage), with an optional note per slot.
  • Graded checklist — every template item gets OK / Attention / Fail. Non-OK items take a note ("what's wrong") and photo/video attachments of their own. The checklist is snapshotted onto the report, so editing the template later never changes past inspections.
  • Damage notes — one free-text field for the whole report.
  • Customer e-signature — required at check-in, optional at check-out. Signed on the same screen; the report locks the moment it's signed.
  • Inspection PDF — generated on demand from the Inspection tab or the customer's Track page (signed reports): shop header, graded checklist with highlighted Attention/Fail rows, photo grid, video references, signature, and a reference id.
  • Webhook/analytics event — inspection.completed fires on submission (see API & Webhooks).

Step-by-step tasks

  1. Run a check-in inspection on the tablet

    1. Open the job's installer link (/work/<token>).
    2. Tap Condition Report → Check-in walkaround.
    3. Fill the photo grid — tap a slot, shoot a photo or clip, add notes on anything pre-damaged.
    4. Grade each checklist item; attach close-ups to anything not OK.
    5. Hand the tablet to the customer: name, signature, Sign & submit.

  2. Run an inspection from the front desk

    1. Open the job → Inspection tab → Start check-in inspection (or check-out).
    2. Same flow as the tablet; the customer signs on your screen.

  3. Tailor the checklist to your shop

    1. Settings → Workflow → Inspection Checklist.
    2. Rename, reorder, hide, or add items (e.g. "Chrome delete", "Roof rails"), then Save checklist. New inspections pick it up immediately; past reports keep the list they were graded against.

  4. Send a customer their inspection

    • Nothing to send — it's already on their Track page, with the PDF link once signed. Or download the PDF from the Inspection tab and attach it to an email.

Settings & permissions

  • Running an inspection from the dashboard needs the Jobs permission; editing the checklist template needs Settings.
  • The installer-tablet lane needs no login — the work link is the key.
  • No plan gating. Video uploads count against the shop's storage limit.

Tips & common pitfalls

  • Grade honestly at check-in. The report protects you only if it reflects reality when the customer could still see the car.
  • Signed means locked. A signed report for a job+kind can't be redone, and its photos/clips/signature can't be deleted — that's the point.
  • Default checklist — shops that never touch the template get a sensible wrap-shop walkaround (bumpers, hood, roof, glass, trim, prior damage, existing film).
  • Videos don't embed in the PDF — they're listed by name with a pointer to the tracking link, where they play inline.