Track — a live status page for every customer

Who it's for

Track is the public, no-login page your customer opens to see where their vehicle is in your shop — like a package tracker for a wrap. They don't need an account or a password; they just click the link you send. For you (owner, manager, or front-desk), Track is a customer-comms tool: it cuts down "any update?" calls by giving every customer a self-serve status page.

Where it fits

Every job in Wraptor automatically gets its own tracking link the moment it's created — there's nothing to turn on. Track is one of your public customer touchpoints, alongside the proof-approval and pay pages, and it ties them together: from the tracking page a customer can jump straight to reviewing their proof or paying their invoice. The page reflects your live job board, so as you move a job across stages, the customer's tracker updates on its own.

Overview

When a customer opens their tracking link, they see:

A big progress tracker — a percentage, a step bar across your workflow stages, and a plain-English status ("Your wrap is being printed", "Installation in progress").
Job details — the job title, number, their vehicle, and the wrap type.
An expected completion date (if the job has a due date).
A "Review Design Proof" button — appears when you've sent a proof, linking to the proof-approval page.
A "View Invoice & Pay" button — appears when there's an invoice to pay, linking to the secure pay page.
A "Leave a Review" prompt — appears once the job is complete, if you've added your Google review link in Settings.
Your shop's contact details in the footer.

On paid plans the page wears your branding (your logo up top); otherwise it shows the Wraptor logo with a small "Powered by Wraptor" note.

Track isn't a screen inside your dashboard — it's a link you share with the customer. The link looks like wraptor.io/track/<code> and is unique to each job. Customers usually receive it automatically in shop emails (for example, a scheduling confirmation), and customers who ordered through Designs get it on their order confirmation. You can also copy a job's link and text or email it yourself.

Want to see what it looks like first? The public demo tracker shows the experience end to end.

Capabilities

Self-serve status for customers

A live, always-current view of where the job is — no login, works on any phone.

One link to everything

From the tracker, customers can review their proof and pay their invoice without hunting for separate emails.

A built-in review ask

When the job finishes, a friendly prompt invites a Google review (if you've set your review link).

Your brand, not ours

On paid plans the page carries your logo and drops the Wraptor footer.

Step-by-step tasks

Share a tracking link with a customer
1. Many shop emails already include the link automatically — check before sending a separate message.
2. To share manually, open the job and copy its public tracking link.
3. Text or email it to your customer: "Track your wrap here: …".
What your customer does with it
1. They open the link — no login needed.
2. They see the current stage, progress, and expected completion date.
3. If a proof is waiting, they tap Review Design Proof.
4. If an invoice is due, they tap View Invoice & Pay.
Turn on the review prompt
1. Go to Settings and add your Google review link.
2. When a job reaches your final stage, the tracker shows a "Leave a Review" button.
Put your branding on the page
1. Upload your logo in Settings.
2. On a paid plan, your logo replaces Wraptor's on every customer page.

Settings & permissions

No setup, no permission Track works out of the box for every job and needs no permission to enable — it's a public page protected only by its unique link. There's nothing in the role editor for it.

What Settings controls The page pulls your shop name, logo, contact info, and Google review link from Settings. Update them there and every tracking page reflects the change.

Branding by plan Custom branding (your logo, no Wraptor footer) is a paid-plan feature — see Plans. Free listings show Wraptor branding.

Tips & common pitfalls

The link is the key — treat it like one. Anyone with a job's tracking link can see that job's status, vehicle, and proof/pay buttons. It's fine to share with the customer, but it isn't private beyond "you have the link."
Only sent proofs show up. A proof appears on the tracker once you've sent it for review — drafts stay hidden. Same for invoices: the pay button appears for invoices you've actually sent.
The review prompt needs your Google link. No link in Settings means no review button, even on completed jobs.
Status updates follow your board. The customer's tracker mirrors your job board stages — move the job and the page updates automatically, so keep stages current.
Custom stage names still work. The tracker shows your stage labels; very unusual stage names just fall back to a generic "in progress" message instead of a tailored one.
It's read-only for the customer. They can view and click through to proof/pay, but they can't change anything — so it's safe to share widely.

Jobs — every job gets a tracking link; the board's stages drive the tracker.
Proofs — the "Review Design Proof" button opens the proof-approval page.
Invoicing & billing — the "View Invoice & Pay" button opens the pay page.
Settings — shop name, logo, contact info, and the Google review link shown on the page.
Plans — paid plans unlock your own branding on customer pages.
Designs — D2C design orders hand customers their tracking link.
Directory — the public, search-facing front door where customers find your shop before they become customers.
Workflow map · Personas