Wraptor Manual — Index
The customer-facing product manual. Each module links to its plain-language guide and its technical counterpart in ../reference/.
See also: Workflow map · Personas
Job lifecycle
| Module | What it is | Reference |
|---|---|---|
| Jobs | The Kanban job board — create, track, and move every wrap/PPF/tint job through your workflow from lead to completion | ref |
| Quotes | Build and send itemized price quotes — optionally as Good/Better/Best tiers — draft one straight from a WrapStudio design or an inbound email, get customer approval via a no-login public link, and convert approved quotes to jobs; opt-in automated follow-ups and dead-quote win-back keep sent quotes moving — plus the public request-a-quote intake form | ref |
| Proofs | Upload artwork mockups, send a no-login approval link to the customer, collect pinned comments and change requests, and record a signed three-disclaimer approval before production — includes the public proof-approval touchpoint | ref |
| Calendar | Schedule installs and bay bookings across month/week/day views, quick-schedule ready jobs from the unscheduled list, watch bay utilization, and edit events — with bay double-booking warnings | ref |
| Invoicing & billing | Turn an approved quote into an invoice, send it, collect card or bank (ACH) payments through a no-login pay link (deposit then balance) or record manual offline payments (Check/Zelle/Cash/Other), void invoices, and sync invoices, payments, and customers to QuickBooks or Xero — lives on the Invoices & Payments tab of the Billing screen, includes the public pay touchpoint | ref |
CRM & comms
| Module | What it is | Reference |
|---|---|---|
| Customers | Your CRM contact book — add companies or individuals (full form, quick-add, or paste-from-signature), store multiple contacts, vehicles, and brand kits per customer, and view each customer's full job history | ref |
| Inbox (WraptorMail) | Your shop's own email address inside Wraptor — read, reply, compose, and search customer mail with attachments both ways; auto-sorted by a Smart Inbox classifier, auto-linked to customers and jobs, turn an inquiry into a job or a draft quote in one click, schedule sends for later, and set a shop-wide quiet-hours window, with optional forwarding to your personal inbox (paid plans only) | ref |
| Messages | Email history and composition at /messages (all-emails feed, sent log, threaded customer conversations, compose) plus global team chat (channels and direct messages) accessible from the Wraptor AI panel on every page | ref |
| Vehicles | Your catalog of every wrappable asset — cars, vans, trucks, trailers, boats, and more — with make/model/year, dimensions (full & 3/4 wrap sq ft, install hours, wheelbase), VIN/plate, and links to the customer and every job on that vehicle | ref |
| Online Booking | Your public booking page — customers snap a photo for an instant AI ballpark from your rates, pick a date, and pay a deposit that holds it; you confirm with one tap | — |
| Warranty Certificates | Register film + coverage on a completed job; the customer gets a branded, printable certificate with an Active/Expired badge | — |
| Mobile App & Notifications | Install Wraptor on your phone and get leads, bookings, and payments on your lock screen | — |
| Certified Network | The Certified Installer & Designer Network — wholesale design at flat rates, freelance installers & designers with escrow hiring | — |
| Fleets | A read-only rollup of every customer with 2+ vehicles — see each fleet account's contact, vehicle list, and active/completed job counts, and jump to any vehicle's latest job | ref |
Production & inventory
| Module | What it is | Reference |
|---|---|---|
| Inventory | Track rolls (vinyl/laminate/specialty), shop supplies, and printer ink across three tabs; estimate and deduct material per job, reconcile to actual usage, watch low-stock and low-ink alerts, and see usage trends and burn rate | ref |
| Equipment | A register of machines (printers/plotters/laminators) and hand tools, plus recurring preventive-maintenance schedules with auto-rescheduling and a completion log; overdue tasks surface in Daily Ops | ref |
| Colors | Three color libraries in one screen — your shop's house palette, per-customer brand colors, and the full built-in Wraptones catalog (search, filter by family, favorite, export an ASE swatch file) — each with hex, CMYK, and Pantone | ref |
| Ops | Your shop's daily open/run/close checklist — three grouped lists (Opening, Production, Closing) with progress bars that reset each day; check off tasks, customize the routine for your shop, and reset for the next shift | ref |
Creative & files
| Module | What it is | Reference |
|---|---|---|
| Studio | Your in-house AI creative suite — turn a phone photo of a finished wrap into a showcase image, before/after, short video, or captioned social post; manage reusable backdrops; and vectorize logos to SVG — all from one screen | ref |
| WrapStudio Design | A full vector design app for wrap production — pen tool to print-ready PDF with CutContour separations, panelization with lap lines, per-panel cut files, AI design generation as editable layers, a locked photo-to-template flow with AI outline tracing, a print-intent CMYK Production Color Mode with nearest-vinyl matching, CSV-driven Fleet Data Merge (one vector PDF per vehicle), and the design→proof→quote→inventory loop | — |
| Files | Every job's photos and documents in one searchable, shop-wide browser — upload artwork, references, and install/completion photos to jobs (tagged by category), auto-convert iPhone HEIC photos, set job cover thumbnails, and find any file by name or job number | ref |
| Designs | Wraptor's own online wrap-design service (public, not a dashboard screen) — pick a package (Lettering $50 / Half $200 / Full $350), configure vehicles, style, and add-ons, pay by card, and track the print-ready design as Wraptor's design team fulfills it | ref |
Growth & insight
| Module | What it is | Reference |
|---|---|---|
| Website Builder | An AI-generated multi-page shop website — wizard builds structure, theme, copy, and imagery from real shop facts; edit live on the canvas or via an approval-gated chat copilot; hosted on your subdomain or custom domain with SSL; quote requests land in the Lead Inbox | — |
| Marketing | Your growth suite in one tab strip — a Lead Inbox for directory and email inquiries, branded newsletters with an AI Writer, a jump to Studio, Social packaging that turns finished renders into captioned posts, and an Autopilots gallery of every automation engine with real 30-day stats; the Lead Inbox is free, the rest unlocks on a paid plan | ref |
| Autopilots | A gallery of every automated messaging engine your shop can run — quote follow-ups, dead-quote win-back, review requests, job-ready notify, appointment reminders, and lead second-touch — each with a plain-English description, real 30-day send counts, and a switch where one exists | — |
| AI (Wraptor AI) | Your shop's wrap-expert AI — a chat that troubleshoots installs, knows film/tint/PPF/warranty specs, and answers questions about your live shop data, plus a build-your-own knowledge base; available on a dedicated page and a slide-out panel on every screen (Manager/Designer by default) | ref |
| Reports | Your shop's business-intelligence dashboard — 12-month revenue and job-throughput charts, quote conversion funnel, average time per stage, top customers, stale-quote follow-ups, and a ranked Profit Leak Detector that flags unpaid invoices, thin-margin jobs, and stuck work; Manager-only, read-only, always live | ref |
Team & setup
| Module | What it is | Reference |
|---|---|---|
| Team | Add and manage your staff and control who can see what — a Members list (add/edit/deactivate/delete people, with login status) plus a Roles editor and click-to-toggle Permission Matrix; members can exist without a login (installers you only schedule), adding seats is plan-limited, and the screen is Manager-only | ref |
| Settings | Your shop's configuration hub on one page — business profile, logo, and accent-color theming, multiple locations, the workflow stages that become your job-board columns, install bays, checklist templates, and the material/labor rate card that feeds quotes, plus the doorways to email, accounting, and subscription setup; Manager-only | ref |
| Onboarding | First-run setup without a wizard — when you start, a first-run picker asks whether you're a shop or an independent installer and what to do first, and a dismissible setup checklist on Home walks you through brand color, materials, shop details, inviting your team, and your first quote; you're dropped straight into a working shop and can finish setup at your own pace | ref |
| Plans | Your Wraptor subscription — start a 30-day no-card free trial on the single Wraptor plan ($79/mo, everything included from seat one, or sales-led Franchise for unlimited scale), add seats (+$20/mo) and locations (+$29/mo) as you grow, choose monthly or annual (annual = two months free), and manage your card, add-ons, invoices, and cancellation through the secure billing portal; only Managers can touch billing | ref |
| Dashboard overview | The manager's home screen at /dashboard (shown as Home in the nav) — a live, read-only pulse of the shop: KPIs (active jobs, completed this month, paid revenue, outstanding), job & quote pipelines, team workload, low-ink alerts, and a click-through recent-activity feed, plus a dismissible first-run setup checklist; Manager-only | ref |
Public flows
| Module | What it is | Reference |
|---|---|---|
| Track | The public, no-login job-status page your customer opens (wraptor.io/track/<code>) — a live progress tracker across your workflow stages with a plain-English status, expected completion date, drop-off/pickup condition-report photos, and one-tap buttons to review their proof or pay their invoice, plus a post-completion Google-review prompt; auto-created for every job, your branding on paid plans | ref |
| Directory | Wraptor's public shop directory at /shops — a national → state → city → shop tree of 4,500+ wrap installers where customers compare shops, leave native verified reviews, and request quotes with no login, and owners claim their pre-built listing free — capture those leads, start running your shop on Wraptor, and optionally publish self-reported "from $X" price bands | ref |
Public touchpoints proof-approval, pay, and request-a-quote are documented inside Proofs, Invoicing & billing, and Quotes respectively.
Freelance installers
| Module | What it is | Reference |
|---|---|---|
| Installers | The hire-an-installer network at /installers — find vetted wrap installers for overflow or out-of-town work, message them 1:1, and pay safely through escrow (funds held until the job's done, with cancel/dispute), plus Verified/Insured badges and verified-hire reviews. Independent installers aren't a separate login: they sign up and run the same full Wraptor app as shops (the single Wraptor plan at $79/mo, one seat included), and their listing/messages/payouts appear in the "More" menu. The first-run picker is where you choose "independent installer" vs "shop." | ref |