Email & team chat
Review every email your shop has sent and received, read threaded customer conversations, and compose new messages — all linked to the right customer and job. An internal team chat with channels and DMs keeps your crew in sync without leaving Wraptor.
30 days · No credit card
Live capture — the real screen, not a mockup
The problem
When email lives on one person's phone, the rest of the team is flying blind.
Without Wraptor
With Wraptor
See it in action
Live captures of the exact screens your crew will run — flip through every view.
How it works
The All Emails tab shows a chronological feed of every inbound and outbound message, each badged with the linked customer and job number.
The Email Threads tab groups conversations by thread. Pick one to read the full back-and-forth, then mark it Resolved when it's handled.
Use the Smart Composer to write a new email, attach it to a customer and job, and choose the type. Reply from the Sent tab and the recipient pre-fills.
Open Team Chat from the Wraptor AI button. Use the general channel, spin up topic channels, or DM a teammate — all internal, never seen by customers.
Capabilities
A combined, chronological list of every email tied to your shop — inbound and outbound. Direction arrows, timestamps, sender, subject, and customer and job badges on each row.
The Email Threads tab groups customer email into threads. Read received and sent messages in order, see the linked job, and mark a thread Resolved or reopen it.
Compose outbound email in a full-screen composer that links to a customer and job, picks the email type, and formats the body. Attach files (up to 10MB each, 25MB a send) and schedule a message to go out later — cancel a scheduled send any time before it sends. Reply from the Sent tab and the To and subject pre-fill.
Open a compose link from a job or customer and the message arrives pre-attached to the right records, so every email stays connected to the job it belongs to.
Internal channels for your crew, with an automatic "general" channel that includes everyone. Spin up topic channels — names lowercase and hyphenate automatically — for design reviews or the install crew.
One-on-one chats with any teammate. Starting a DM with someone you've messaged before reopens that conversation instead of creating a duplicate. Enter to send, Shift-Enter for a line break.
FAQ
The Messages page is a dashboard for customer email with four tabs: a combined All Emails feed, a Sent list, a two-column Email Threads view, and a full-screen Compose area. It draws from the same email data as the WraptorMail Inbox — a different view of the same records, not a separate mailbox.
Yes. Team Chat is a slide-over panel opened from the Wraptor AI button on any page. It has shared topic channels and one-on-one direct messages for your staff. Every shop gets an automatic "general" channel, and team chat is entirely internal — customers never see it.
Yes. Emails on the All Emails feed show a customer badge and a job-number badge when linked. When you open a compose link from a job or customer record, the new email is pre-attached to those records, keeping your email history connected to the right job.
The Inbox is the primary surface for reading and replying to incoming customer email. The Messages page is a companion view of the same conversations — outbound history, a combined feed, threaded view, and a compose area. Resolving a thread in one place is reflected in the other.
Yes. The composer takes attachments up to 10MB per file and 25MB per send, and inbound attachments arrive as thumbnails you can save straight onto a job. You can schedule a message to send later and cancel it before it goes, from Settings → Email & Notifications → Scheduled emails. Automated sends respect your shop's quiet hours, but a message you send by hand is never held.
Messages and Team Chat are included with every Wraptor plan. Connect Gmail, review your shop's full email history, and keep your crew in sync.
30 days · No credit card